Refund policy
We understand that sometimes our customers may want to return or exchange the product(s) they purchased. We are committed to providing you with the best possible customer service experience. (This Policy is applicable for the customers in India at Present, International customer are requested to reach us directly over phone or mail for request)
Returns and Exchanges: If you are not satisfied with your purchase, please contact us within 12 hours after receiving your order to request a return or exchange. To be eligible for a return or exchange, the item(s) must be unused, in the same condition as you received them, and in the original packaging, including any gift (free items) associated with . We reserve the right to refuse returns or exchanges that do not meet these criteria.
Refunds: If you are approved for a refund, we will issue a refund to your original method of payment within 10 working days. Please note that shipping and handling fees are non-refundable, and you will be responsible for paying for your own shipping costs when returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s).
Exchanges: If you are approved for an exchange, we will replace the item(s) with a product of equal or lesser value. You will be responsible for paying for your own shipping costs when returning your item(s), and we will cover the shipping costs for the new item(s) to be sent to you.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately over mail info@brightorganik.com and phone number provided on contact us page. We will provide instructions for returning the item(s) and issue a replacement or refund.
Cancellations: You may cancel your order within 12 hours of placing your order. If your order has already been shipped, you will need to follow the return/exchange process described above.
Contact Us: If you have any questions or concerns regarding our refund policy, please contact us at from contact page. We will be happy to assist you.